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Yikes, this market is so weird and causing people to behave like animals. Who's leading, these days? Not HR.
I used to have a boss that told his staff how to feel all the time - my mother did the same thing when I was a kid. Today, I own my feelings; I just don't share them when I'm feeling down especially in the workplace.
I also choose to be positive because there is always a pony in that manure pile.
I do not mean that they should freeze a stupid smile on their faces while the company is going through hard times. I do mean that they can share their experiences about having gone through other economic downturns, try to get people to understand and focus on what will add value during this period, what to do and how to act differently than during the boom times, etc.
I will make fun of some of the more stupid cost cutting policies my company has implemented but in the same moment help those newer in the workforce to understand that doing some of these things is how companies survive when sales and profits are hard to find.
Companies can expect, and should demand, leadership from its leaders. They should not demand happiness from its workforce.
Your story brings up some important issues when it comes to employee morale -- the most important I feel is how HR and leaders in general look at morale and employee engagement from the wrong perspective. These aren't issues that can be "fixed" with a training program or outright threats to an employee's job security. There simply isn't an on/off switch when it comes to employee morale and realizing this is the first step in the right direction.
I have featured your post in my weekly Rainmaker 'Fab Five' blog picks of the week which can be found here: http://www.maximizepossibility.com/employee_ret...
Be well Frank!
Morale is going to be a hotter topic as the next year wears on. Engagement will be out...motivation will be in.
I work with quite a few HR departments around the country on issues of workplace child care and you are right about qualifications. I have found that in most businesses the HR department isn't even trained on important issues in their own field. They are generally the ones who know how to sign up for health insurance and beyond that, they are seen as largely unimportant to the business.
The great HR people I know are business people. They so beyond get it...and they could work anywhere in the company and make a difference. The bureaucrats -- they gotta go. Paper pushers and rule makers are not our friends in this economy...or any.
Thanks very much for chiming in. I appreciate it.