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The New Gold Standard

Started by Frank · 10 months ago

I stayed at my first Ritz-Carlton when I was 22 years old. I was sent on a 3-day business trip at Laguna Nigel. Just go take a peek at the pictures in this link and you’ll get the idea. Stunning. I was told before I went on the trip that I would need to “dress,” ... Continue reading »

7 comments

  • Frank - by sharing your favorable thoughts about my new book through your blog, you are making a significant contribution to the positive impact of the book. I am extremely grateful.
    -Joseph Michelli
  • Hi Dr. Michelli,

    That is just such a nice note. I could have gone much longer in the review. I loved the storytelling approach combined with your research about what really works. It's hard to write a book like that and not just make it be cheerleading -- you did it with panache and care. I'm going to re-read your book...it was that good.
  • Frank,

    Prior to this year, I could count on my hand how many books I actually read since college. This year, I vowed to read more. I started with a certain number of books, and then noticed that some books are one nighters and others take weeks of reading nightly. I quickly changed my plan to read 5,000 pages this year. I know this isn't as much as many people. I have heard success authors and lecturers mention many many times that they read 50 books a year. This is not happening for me. I have actual work to do. So, I decided on 5,000 pages. I am happy to say that I am well over 3,000 pages gone so far.

    I will add this book to the list. It looks good.
  • Chad, I think you won't regret having this book as part of your 5,000 pages. You're going to blow through your goal...and I think you'll like The New Gold Standard.

    I read at least 1 or 2 books a week. Some are okay, and some are memorable. This one is in the memorable camp. I'll read it again...that's always the standard for me.
  • One of my favorite aspects of the Ritz's motto is that it makes clear, one need not lose their status as a lady or gentleman because they serve others. Good reminder for service providers and a good reminder for those of us lucky enough to be guests, anywhere.
  • I really enjoying reading you blog.
    Thanks for the great information.
    If you get a chance, please check out
    blog at:http://thehrpractitioner.wordpress.com/
  • Scott, that is just so nice. Thank you very much for that.

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