http://knowhr.disqus.com/enSun, 24 Jun 2007 14:33:23 -0000http://www.knowhr.com/blog/2007/06/13/just-brilliant/#comment-6423639<p>Scott, I was really dazzled by this story. Just this week I told a version of it to a client group, too! I was about how that client doesn't outsource, and has a huge call center function that would be "easy" to send offshore. They don't...and they're profitable. This story really drives that point home.</p>Frank RocheSun, 24 Jun 2007 14:33:23 -0000http://www.knowhr.com/blog/2007/06/13/just-brilliant/#comment-6423638<p>I told this at a consulting event and it went down very well!</p>Scott McArthurSun, 24 Jun 2007 11:26:52 -0000http://www.knowhr.com/blog/2007/06/13/just-brilliant/#comment-6423637<p>Brutal.</p>Bill StrahanWed, 13 Jun 2007 15:10:32 -0000