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http://www.knowhr.com/blog/
Original page
http://www.knowhr.com/blog/2007/06/13/just-brilliant/
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KnowHR Blog: Just Brilliant

Bill Strahan · 2 years ago

Brutal.
Scott McArthur · 2 years ago

I told this at a consulting event and it went down very well!
Frank Roche · 2 years ago

Scott, I was really dazzled by this story. Just this week I told a version of it to a client group, too! I was about how that client doesn't outsource, and has a huge call center function that would be "easy" to send offshore. They don't...and they're profitable. This story really drives that point home.