DISQUS

DISQUS Hello! KnowHR Blog is using DISQUS, a powerful comment system, to manage its comments. Learn more.

Community Page

  • Subscribe

  • Community

  • Top Commenters

  • Popular Threads

  • Recent Comments

    • Congrats on the site and the book. But if I am going to put out money for a book I need a copy signed by the authors.

      4 months ago by rick

      in KnowHR Redesign!

    • Oh, I'm so sad for you.. Having a vacation means finding the right place to relax and to freshen your mind by having a rest not working.. Oh, I can't enjoy my vacation in that kind of...

      4 months ago by Celebrity Sunglasses

      in What’s Your Vacation Policy?

    • Hi Jon, Thanks very much for letting us know...we changed the color in response. Thanks very much for the input...it helps. We're happy about the new design...glad you like it.

      4 months ago by Frank

      in KnowHR Redesign!

    • it seems that more and more people are aware now about this issue. when i search "Confidential do not distribute", i found only 2230 results and most of them also are blog posts on this...

      4 months ago by Cheap Textbooks

      in Confidential Do Not Distribute

    • nice one....so the moral of the story is always remember to silent your phone. By the way, i have had once a worse situation when i forgot to silent the phone during an interview and it rang in...

      4 months ago by Cheap Textbooks

      in Silence Your Cell Phones…

KnowHR Blog

Jump to original thread »
Author

Employee Engagement, Athletic Attitude, and Breakfast Sandwiches

Started by Frank · 10 months ago

BREAKFAST SANDWICHES
“I gotcha.”
Those words started my day today. When I go to Cosi, which is a premium convenience restaurant, I’m happy.
“I gotcha” is what the man who makes the breakfast sandwiches says when I walk in. I&%2 ... Continue reading »

8 comments

  • John Windsor

    1 year ago

    Awesome post, Frank! It's a pleasure to read your writing.
    reply
  • Frank Roche

    1 year ago

    John, thanks so much...it was an enjoyable experience this morning and top of mind as I wrote this post. funny how it works, isn't it? Sometimes better writing comes out quickly rather than with a lot of thought
    reply
  • rick

    1 year ago

    You have a lot of intriguing and thought provoking ideas. Clearly in 25 years working in various professional service firms, it is the motivated and caring employees that are the best. I agree that we rarely hire on that basis and virtually never as a primary criteria with the idea of training on the technical competencies.

    While you cannot teach people to care about their work, the work environment can destroy an employee's motivation.
    reply
  • Frank Roche

    1 year ago

    Rick, I'm going to do a follow up article about this tomorrow...I still have some to say about the topic. I agree that we rarely hire for that trait. You can't teach coachability and desire...maybe there's a business scouting model out there...wanna start a new business?
    reply
  • albert

    1 year ago

    oh man do i love being a regular and having the people at places i frequent often know me. down in DC, where i went to school and drank many a drink, i was a regular at a bar on M Street and when i walked in, the bartender would start pulling a Guinness without a word. it was the best.
    reply
  • Frank Roche

    1 year ago

    Albert, it's part of being in the club...it's a great feeling, whether at a pub or at Cosi. It makes me loyal to the place, which is what all the "engagement" mumbo-jumbo is supposed to result in -- business success. I can imagine that it would be easy to blow me off, instead that one guy does it right...and it matters to me.
    reply
  • Chuck

    1 year ago

    i just want to thank you for the nice comments you said about the cosi rittenhouse squad. i have been commuting five days a week from new jersey for over a year now just to be a part of our great team, and it's nice to know it doesn't go unnoticed. i also agree with your logic pertaining to the "i gotcha" attitude compared to the resume. Someday, when i own my own restaurant, there is no doubt that i will be hiring a bunch of "i gotchas"
    reply
  • Frank Roche

    1 year ago

    Chuck, that's great leadership too, that you've got going. It's hiring right and showing the way. There's definitely something going right with your shop, and I can notice it even when new people come on (the reality in retail). Good leadership combined with good hiring and some expectations sprinkled in and you get it. I'm a happy customer of Cosi Rittenhouse, and it's more than the very good food. It's about the people. Congrats on that.
    reply

Add New Comment

Returning? Login